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HOW TO ORDER

Online:

Quick and easy online ordering 24 hours a day.  On completion of your order, you will receive an email as confirmation including your order number so you can track your order via our website.

Rest assured that you can only buy if stock is available, the shop will tell you if a product has insufficient stock which means what you do buy will be delivered to you.

Telephone:  01793 327022

Call us to make your order over the phone if you wish.


DELIVERY


UK (MAINLAND), NORTHERN IRELAND and CHANNEL ISLANDS


ORDER VALUESTANDARD
Up to 3 Working Days
EXPRESS
1 to 2 Working Days
2nd1stTracked 48
£0 - £40
£40 - £100
£100+
£2.99
FREE
FREE
£3.99
£3.99
FREE
£4.99
£4.99
FREE
£6.99
£6.99
FREE

EUROPE ZONE 1

Belgium, France, Germany, Ireland, Luxembourg, Nederlands


ORDER VALUESTANDARD
2 - 7 Working Days
£0 - £25
£25+
£9.99
£19.99

EUROPE ZONE 2

Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain, Sweden


ORDER VALUESTANDARD
2 - 7 Working Days
£0 - £25
£25+
£9.99
£22.99

EUROPE ZONE 3

Croatia, Slovakia, Slovenia


ORDER VALUESTANDARD
2 - 7 Working Days
£0 - £25
£25+
£9.99
£34.99

EUROPE ZONE 4

Gibralta, Norway, Switzerland


ORDER VALUESTANDARD
2 - 7 Working Days
£0 - £25
£25+
£9.99
£40.99

STANDARD DELIVERY via Royal Mail 
EXPRESS DELIVERY via Royal Mail / UPS


Your order may require a signature upon delivery. If you think you may be out, please include instructions for delivery when placing your order in the Delivery Instructions Box at Checkout e.g.  an alternative delivery address e.g. work, family, friend OR leave somewhere safe on your property e.g. garden shed, at back door, in recycling box, outbuilding, garage

This information will help to ensure a speedy delivery of your order!   Please note, parcels will be left following your instructions at your own risk.  KidzCraft does not take any responsibility for any loss of goods once delivered.

We also provide a Super Speedy Service if you require your Express Parcel by a certain time the Next Day e.g. by 10:30 or by 12:00.  Please call for a quote.

UK MAINLAND 


  • Parcels will be sent by Royal Mail / UPS
  • Standard Delivery - up to 3 working days - FREE on orders over £40 (incl. VAT)
  • Express Delivery - 1 to 2 working days - FREE on orders over £100 (incl. VAT)
  • Express Orders received before 2pm will be despatched same day
  • Express Orders received after 2pm will be despatched the following working day
  • Please ensure someone can receive the parcel at the delivery address given as a signature may be needed

NORTHERN IRELAND


  • Parcels will be sent via Royal Mail / UPS
  • Standard Delivery - up to 3 working days - FREE on orders over £40 (incl. VAT)
  • Express Delivery - 1 to 2 working days - FREE on orders over £100 (incl. VAT)
  • Express Orders received before 2pm will be despatched same day
  • Express Orders received after 2pm will be despatched the following working day
  • Please ensure someone can receive the parcel at the delivery address given as a signature may be needed
  • Please select COUNTRY 'Northern Ireland' and then state your COUNTY (NON UK)

CHANNEL ISLANDS


  • Parcels will be sent via Royal Mail / UPS
  • Standard Delivery - up to 3 working days - FREE on orders over £40 (incl. VAT)
  • Express Delivery - 1 to 2 working days - FREE on orders over £100 (incl. VAT)
  • Express Orders received before 2pm will be despatched same day
  • Express Orders received after 2pm will be despatched the following working day
  • Please ensure someone can receive the parcel at the delivery address given as a signature may be needed
  • Please select COUNTRY 'Channel Islands' and then state your COUNTY (NON UK).
  • VAT exempt

EUROPE


  • Parcels will be sent via Airmail or UPS / DHL Courier
  • Standard Delivery - 3 to 7 working days
  • Please ensure someone can receive the parcel at the delivery address given as a signature may be needed
  • Please select COUNTRY, e.g. 'Ireland'
  • Express delivery available upon request, please call or email for quote

B.F.P.O.


  • Orders may be placed for a BFPO delivery with the following terms:
  • Please choose STANDARD DELIVERY
  • All parcels under 2kg will be sent via Royal Mail at our normal Standard Delivery Charge.
  • In circumstances where the parcel is more than 2kg, an additional delivery charge will be necessary and we will contact you to arrange payment.

PLEASE NOTE:

KidzCraft will do everything possible to ensure delivery.  However, where delivery failures caused by:

  • A - Customer giving an incorrect address e.g. postcode
  • B - Failure to contact Royal Mail Sorting Office or UK Courier when CARDED which result in the parcel being returned to KidzCraft, the cost of the delivery and return will be deducted from the refund due to the customer.

EXPRESS ORDERS

Express Orders received by 14:00 will be despatched same day.  
Express Orders received after 14:00 will be despatched the following working day.


PAYMENT


Online via:

WorldPay Payment can be made using any of the following debit or credit cards:  

Payments powered by WorldPay imageVISA Credit Card imageVISA card imageVISA Electron payments image MasterCard image SOLO card image AMEX Card imageMaestro Card imageJCB Card image

PayPal (secure payment system)

Solution Graphics

DAMAGED AND LOST GOODS

Goods damaged in transit will be replaced by KidzCraft.  Please advise us within 7 working days of receipt of your order.  Goods lost in transit will be replaced by KidzCraft.  Please advise us within 14 days of placing your order.


RETURNING GOODS

We hope you are happy with your purchase.  If, for any reason, you are not completely satisfied with your order, simply call us on 01793 327022 and return it within 7 days of receipt for a full refund less P&P costs.

Return postage costs to be paid by the customer.

All items returned must be in the original packaging and in a re-saleable condition.


TERMS AND CONDITIONS

If you'd like to view our terms and conditions, click here.


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KidzCraft, Unit 89, Basepoint Business Park, Rivermead Drive, Westlea, Swindon, SN5 7EX
Copyright © 2003 - 2014 - KidzCraft - All Rights Reserved. 
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